In this class a panel of experts from Autodesk, Inc., product support will share tips and tricks to help you become more productive, and also answer questions from the audience about real-time problems. If you are currently battling a problem at your office, this class will provide expert advice. The class will start with a brief presentation to introduce the support organization, the speakers, and the current support options for customers. There will be dedicated time for attendees to ask any questions troubling them. We will set up a computer in the class with AutoCAD 2016 software for any attendees who need to demonstrate their problems. Panel experts will include members of the Technical Support, QA, and Licensing Teams.

Autodesk, Inc., licensing expert Jerry Milana has helped hundreds of companies implement, troubleshoot, and maintain Autodesk license management systems over the last 20-plus years. Jerry will share proven, successful concepts that will save your company money and spare you headaches. Starting the license manager and getting the applications to the desktop are important first steps; but there is more to responsible software-asset management. Ongoing management is needed if you want to keep the help desk quiet and maximize your company’s software investment. This course will help you understand the tools and techniques available to you and the compelling reasons to implement them.